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Pure Luxury Customer Satisfaction Survey

Please answer the following questions with one of the options below:
Exceeded expectations ~ Met expectations ~ Below expectations ~ Not appllicable

1. Whenever I call or go visit Pure Luxury I always feel important.
   
2. When making or changing a reservation, the office staff is always friendly, helpful and professional.
   
3. I can always count on the reservation agents to give me great tips and suggestions to complete my itinerary.
   
4. Pure Luxury’s chauffeurs are courteous & professional.
   
5. I feel confident, safe & comfortable in Pure Luxury vehicles.
   
6. The chauffeurs at Pure Luxury are appropriately attired and well groomed.
   
7. Pure Luxury Chauffeur's are very knowledgeable in their field, and can always assist in making quick decisions when needed.
   
8. Pure Luxury’s vehicles are always clean inside & out, well stocked and all features are in working order.
   
9. If you have ever contacted our dispatch department, did you feel that they were helpful, professional & timely?
   
10. If you have ever visited our web site at Pureluxury.com, did you feel that the web site was user friendly, appealing & helpful?
   
11. I would recommend Pure Luxury to friends and family.
   
   
What other types of vehicles, if any, would you like to see in Pure Luxury’s fleet?
What can Pure Luxury do to make your reservation experience easier or more efficient?
 
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